Shop Questions

Can I use my Credits in the store?
Unfortunately, Shop purchases are not eligible for Shine or Forever Credit.  Your credit can be applied toward any purchase from your set.
Tue, 19 Dec, 2017 at 9:40 AM
What is the difference between Member price and Clearance price?
All items in the New Shop are offered at a member discount, as one of the benefits of being a Rocksbox member!  This is the same member discount you would r...
Fri, 3 Nov, 2017 at 8:25 AM
Why are the prices different from the New Shop and those in my set?
All items in the New Shop are offered at a member discount, as one of the benefits of being a Rocksbox member!  This is the same member discount you would r...
Fri, 3 Nov, 2017 at 9:37 AM
I see an item I like in the shop, can I purchase that in place of an item out of my current set?
All items in the New Shop are offered at a member discount, as one of the benefits of being a Rocksbox member!  This is the same member discount you would r...
Fri, 3 Nov, 2017 at 8:00 AM
What if I want to cancel an order?
We begin processing your order immediately upon receipt, so it is important that you contact us right away.  Please call us at 877-478-0450 (Monday through F...
Wed, 1 Nov, 2017 at 9:43 AM
What is your return policy?
We accept returns on your unworn purchases from the New Jewelry shop within 30 days of purchase and will issue a full refund upon receipt.
Wed, 1 Nov, 2017 at 9:19 AM
How do I return my order?
Please call us at 877-478-0450 (Monday through Friday - 8am To 5pm PST) or email us at members@rocksbox.com. 
Fri, 3 Nov, 2017 at 8:06 AM
Are the pieces new?
Yes, the pieces in the shop are brand new!  We are happy to be able to offer these to our members.
Wed, 1 Nov, 2017 at 9:49 AM
Why don’t you have more pieces available?
A selection of our newest Rocksbox exclusive pieces will be made available every month for members to purchase at their member discount.  Every month we will...
Wed, 1 Nov, 2017 at 9:46 AM
How often do you update the store?
Every month we will update the collection with our newest styles.  We suggest that you check the site often, so you don’t miss out on some awesome pieces.
Fri, 3 Nov, 2017 at 8:28 AM