Product Questions

Can I purchase jewelry from my Rocksbox set?
Absolutely! This is one of the best parts of being a Rocksbox Member! It's so easy to purchase jewelry out of your Rocksbox set - just keep the it...
Fri, 3 Nov, 2017 at 8:31 AM
What if a piece of jewelry becomes damaged or broken after I purchase it?
Don't worry! We will replace the piece up to 180 days after the day you return your box (or the day you officially make the purchase). Ju...
Wed, 5 Oct, 2016 at 3:07 PM
How are prices for each piece of jewelry determined?
We strive to offer our members great everyday deals on the product that they love. We are proud to offer monthly Shine Credit so that our members can a...
Fri, 3 Nov, 2017 at 8:34 AM
What if I accidentally damage or break a piece of jewelry?
Don't worry - it happens! Your membership fee covers normal wear for all products. If there slight damage or wear (e.g. lost earring back...
Wed, 5 Oct, 2016 at 3:17 PM
Can I purchase items from previous Rocksbox sets?
We understand that sometimes you just can't get that last love out of your head!  If there's a piece you regret returning to us, let us...
Fri, 3 Nov, 2017 at 8:32 AM
Can I return items that I've purchased from Rocksbox?
All purchases from Rocksbox are final sale - the benefit of Rocksbox is that you get to try before you buy!
Wed, 5 Oct, 2016 at 3:05 PM
What should I do if one of my pieces arrived damaged or broken?
While we inspect each piece of jewelry before it leaves our warehouse, we can't always ensure that travel will treat your pieces kindly. If ...
Wed, 5 Oct, 2016 at 3:19 PM
Which designers will I receive from my Rocksbox stylist?
We partner with the best and hottest jewelry designers to send you pieces you'll love! Our jewelry inventory is constantly evolving to refle...
Wed, 5 Oct, 2016 at 2:31 PM
Is the jewelry sanitized?
Absolutely! All of our jewelry is thoroughly cleaned and sanitized each and every time it is sent out.
Mon, 15 Aug, 2016 at 10:49 AM
What if I have allergies?
Let us know about any allergies in your style profile and we'll be sure not to send you that type of jewelry! You can also email any request...
Wed, 5 Oct, 2016 at 3:13 PM